Update on Gateway and My Aged Care website

MyAgedCare_150x150The September 2013 National Aged Care Alliance (NACA) communique from the Gateway Advisory Group is now available and includes:

• Usage statistics for the first month of operation
• Gateway Advisory group feedback to Health Direct and Stellar Call Centres on identified issues
• How to report issues with the My Aged Care website
• How to update details for residential and community care providers
• A range of fact sheets for Aged Care Assessment Teams (ACATs), Commonwealth Respite and Carelink Centres (CRCCs) and health professionals to promote the website.

As part of the Federal Government approach to lift public and professional awareness and understanding of the My Aged Care website and contact centre, the Department of Social Services and the My Aged Care Change Management contractor Pricewaterhouse Coopers (PWC) are trialing a number of promotional activities in seven national regions.

Engagement approaches that will be tested at the local levels include:

• Use of Medicare Locals to engage primary health care professionals and consumers
• Engagement of consumers through community care providers, and awareness raising through RSLs
• Hospital in-service training for hospital and discharge teams
• Incorporating My Aged Care website use into online computer classes for seniors

ACSWA continues to gather member feedback on the Gateway contact centre and My Aged Care website and encourages you to notify us of any concerns you have via email to [email protected]

Previous feedback has been taken to the NACA Gateway Advisory Group which has developed an issues log for ongoing discussions within the NACA advisory group and subsequent action.

Click here for the full NACA Gateway September communique.

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